Unsuccessful Contact Regarding Confirmed Room Bookings

*Warm greetings from our family residing in Munich, Germany.*
*We recently finalized the reservation of two rooms through your booking platform and successfully completed the payment process. Regrettably, despite numerous attempts to contact your establishment, our messages via your website remain unanswered, and the provided contact number appears to be inactive.*
Kindly respond to this email at monrrealkarolina55@gmail.com, which is my wife’s email address.
Your prompt attention to this matter is crucial. We earnestly hope to receive a response at your earliest convenience.
Thank you sincerely for your immediate assistance.